No change-of-mind returns

Personalized or custom-made products are not eligible for return or refund for change-of-mind, incorrect preference choice, or delay not caused by us.

Eligible refund or replacement cases

You may request a refund or replacement if the item delivered is damaged, defective, or materially different from the approved order specification.

How to make a claim

Submit claims to austranovaecomm@gmail.com within 7 days of delivery and include your order reference plus clear photos of the issue and packaging.

Approved refund timing

Where a refund is approved, it is initiated to the original payment method within 5-10 business days. Your bank or card provider may take additional time to post funds.

Contact

Refund support: austranovaecomm@gmail.com. We aim to respondwithin 2 business days.